Customer Satisfaction Guarantee
First of all, we ask you to contact us immediately, if you are not happy with your lashes. Secondly, we will perform a correction as soon as we can fit you into our schedule. Thirdly and finally, if you're still not happy with your lashes, we'll issue a full refund.
For new and discontinued customers, a $50 non-refundable deposit is required at the time of making the first FULL SET and Refill appointment. The deposit can be paid by credit card or PayPal at email@example.com. If the appointment is re-scheduled or cancelled 24 hours before the appointment, you are entitled to apply the $50 deposit towards the next appointment. However, this does not apply to "no shows". In another words, the deposit is forfeited in the event of "no shows". You may cancel the appointment by sending a text message to (832) 324-9961, calling (832) 814-3125 or sending an email to firstname.lastname@example.org.
You are required to notify us cancellation of appointment by phone or email 24 hours prior to the appointment. Failure to do so, you will be charged 50% of the service that was scheduled.
Credit Card on-file
You are required to provide a credit card and authorization at the initial registration. In case you do not have a credit card, please contact us at (832) 814-3125.
Besides calling, our primary communication is text message and secodary is email. With regard to managing appointments, we focus on 3 steps:
1. After booking an appointment, we send you a text with a link for you to click on to 1. Approve, 2. Reschedule and 3. Cancel the appointment.
2. The system will automatically send a text message at 10:00 AM 2 days before the appointment to ask you to: 1. Confirm, 2. Reschedule and 3. Cancel your appointment.
3. On the same appointment date, the system will automatically send a text message at 9:00 AM to remind you of your appointmnet.
NOTE: We include a link in each text for you to click on. Besides your appt detail, you will see 4 tabs on the bottom of the screen: 1. Parking Availability Update, 2. Lash Conditions, 3. Address and 4. Appt Policy.